Tracking order
How to Track Your Order
At PenSōsu, we make it easy for you to track your order every step of the way. Here's how our order tracking process works:
- Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
- Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
- Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
- Tracking Updates: Use your tracking number to monitor your package's journey to your doorstep.
Tracking Your Package
You can track your package using our recommended third-party tracking service:
17Track
A reliable global package tracking platform that supports multiple carriers worldwide.
How to use:
- Visit 17Track's website
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
17Track provides detailed tracking information and can automatically detect the carrier based on your tracking number.
Frequently Asked Questions
When will I receive my tracking number?
You'll receive your tracking number via email once your order has been shipped, typically within 1-2 business days after placing your order.
Why isn't my tracking information updating?
Tracking information may take 24-48 hours to appear in the system after shipment. If no updates appear after this time, please contact our customer service team.
What should I do if my package is marked as delivered but I haven't received it?
First, check around your property and with neighbors. If you still can't locate your package, contact us immediately with your order number and we'll assist you.
Need Further Assistance?
If you have any questions about your order status or need help with tracking, our customer service team is happy to help. Please contact us at [email protected] with your order number ready.