How to Track Your Order
At PenSōsu, we make it easy for you to track your order every step of the way. Here's how our order tracking process works:
- Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
- Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
- Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
- Tracking Updates: Use your tracking number to monitor your package's journey to your doorstep.
Frequently Asked Questions
When will I receive my tracking number?
You'll receive your tracking number via email once your order has been shipped, typically within 1-2 business days after placing your order.
Why isn't my tracking information updating?
Tracking information may take 24-48 hours to appear in the system after shipment. If no updates appear after this time, please contact our customer service team.
What should I do if my package is marked as delivered but I haven't received it?
First, check around your property and with neighbors. If you still can't locate your package, contact us immediately with your order number and we'll assist you.
