Refund policy

Refund Policy

At PenSōsu, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

Items must be returned within 30 days of purchase
Products must be in original, unused condition with all packaging intact
Personalized or custom-made items are not eligible for refunds
Digital downloads are non-refundable

Return Process

Contact our customer service team at [email protected] to initiate your return
You will receive a Return Merchandise Authorization (RMA) number
Package the item securely with the RMA number clearly visible
Ship the item back to our warehouse (return shipping costs are the customer's responsibility)

Refund Processing

Refunds will be processed within 5-7 business days after we receive your return
Refunds will be issued to the original payment method
Shipping fees are non-refundable unless the return is due to our error

Exchanges

We gladly offer exchanges for defective or incorrect items. Please contact our customer service within 14 days of receiving your order to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost to you.

For any questions regarding our refund policy, please contact our customer service team at [email protected].