Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. After this window, we cannot guarantee changes as orders enter our processing system.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping. International shipping is available to most countries with varying delivery times.
Do you ship internationally?
Yes, we ship to most countries worldwide. Additional customs fees may apply depending on your location, which are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Return shipping is at customer's expense unless the item arrived damaged or incorrect.
How do I initiate a return?
Please contact our customer service team to request a return authorization. Include your order number and reason for return. We'll provide return instructions.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for your bank to post the credit to your account.
Product Information
Are your notebooks fountain pen friendly?
Many of our premium notebooks feature high-quality, bleed-resistant paper suitable for fountain pens. Look for the "Fountain Pen Friendly" badge in product descriptions.
Do you offer bulk discounts for schools or businesses?
Yes! Contact our corporate sales team for volume pricing on orders over 50 units. We offer special pricing for educational institutions and businesses.
How do I care for my leather-bound notebooks?
We recommend keeping leather products away from direct sunlight and moisture. Use a quality leather conditioner periodically to maintain the material.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This may occur if your browser cookies are disabled or you're using an outdated browser version. Try clearing your cache or using a different browser.
How do I contact customer service?
Our support team is available 24/7 via email at [email protected] or through the live chat feature on our website during business hours (9am-6pm EST).