Terms of service

1. Acceptance of Terms

By accessing or using the services provided by PenSōsu ("we", "us", or "our"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our website or services.

2. User Obligations

As a user of PenSōsu, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use our services only for lawful purposes
• Not engage in any fraudulent activities or misuse our platform
• Comply with all applicable laws and regulations

3. Product Information

We strive to provide accurate descriptions and images of our products including notebooks, binders, writing instruments, and other office supplies. However, we cannot guarantee that all product descriptions, colors, or other content are completely accurate, reliable, or error-free.

4. Intellectual Property

All content on the PenSōsu website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

5. Limitation of Liability

PenSōsu shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use of or inability to use our services
• Any unauthorized access to or alteration of your transmissions or data
• Any products or services purchased through our platform
• Any third-party conduct or content on our website

6. Refund & Return Policy

We accept returns of unused products within 30 days of delivery for a full refund, excluding shipping costs. To be eligible for a return:

• The item must be in its original packaging
• The item must be unused and in the same condition as received
• You must provide proof of purchase

Custom or personalized items cannot be returned unless defective. For defective products, we will replace the item or issue a full refund including shipping costs.

7. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through good faith negotiations between the parties. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of the [Your Country's Arbitration Association]. The arbitration shall take place in [Your City], and the decision of the arbitrator shall be final and binding.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country], without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

10. Contact Information

For any questions regarding these Terms of Service, please contact us at: